Emotional intelligence plays a role in conflict resolution from "summary" of Emotional Intelligence by Daniel Goleman
Emotional intelligence is the ability to recognize and understand emotions in oneself and others, as well as the ability to use this awareness to manage one's behavior and relationships effectively. When it comes to conflict resolution, emotional intelligence plays a crucial role in helping individuals navigate difficult situations and reach mutually satisfactory solutions. One key aspect of emotional intelligence that is particularly relevant to conflict resolution is self-awareness. By being aware of their own emotions and how those emotions may be influencing their thoughts and actions, individuals are better able to control their responses during conflicts. This self-awareness allows individuals to remain calm and composed, even in the face of provocation, which can help prevent conflicts from escalating. Another important component of emoti...
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