Customer demands are changing rapidly from "summary" of What To Do When Machines Do Everything by Malcolm Frank,Paul Roehrig,Ben Pring
As we stand on the brink of the Fourth Industrial Revolution, one thing is becoming increasingly clear - customer demands are evolving at a breakneck pace. The era of predictability and stability is giving way to a new reality where change is not only constant but also accelerating. This phenomenon is driven by a confluence of factors, chief among them being technological advancements and shifting consumer preferences. Customers today are more informed, connected, and empowered than ever before. Thanks to the proliferation of digital technologies, they have access to an unprecedented amount of information at their fingertips. They can compare products and services, read reviews, and seek recommendations from peers with just a few taps on their smartphones. This wealth of information has not only made customers more discerning but also more demanding. Furthermore, as technology continues to resh...
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