Resolving conflicts through communication promotes positive outcomes from "summary" of English Communication for Social and Human Services by Mary Ellen Toffle
Conflicts are inevitable in both personal and professional settings. However, how we choose to address and resolve these conflicts can significantly impact the outcomes. Communication plays a crucial role in resolving conflicts effectively and promoting positive outcomes. When conflicts arise, individuals involved may experience heightened emotions, making it challenging to communicate effectively. By engaging in open and honest communication, individuals can express their perspectives, concerns, and needs, fostering a deeper understanding of the underlying issues contributing to the conflict. Active listening is a key component of effective communication in conflict resolution. It involves not only hearing the words being spoken but also understanding the emotions and intentions behind them. Through active listening, individuals can demo...
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