Redirect negative energy towards positive outcomes from "summary" of Verbal Judo by George J. Thompson,PhD
When faced with negative energy, our natural instinct may be to meet it head-on with equal force. However, this often leads to escalation and further negativity. Instead, we can choose to redirect this negative energy towards positive outcomes. This involves remaining calm and composed, even in the face of hostility or aggression. By staying focused on our ultimate goal of achieving a positive resolution, we can effectively diffuse tense situations and steer them towards a more constructive path. One way to redirect negative energy is through active listening. By truly listening to the other person's concerns and acknowledging their feelings, we show them that we value their perspective. This not only helps to de-escalate the situation but also opens the door to finding common ground and potential solutions. By demonstrating empathy and understanding, we can build rapport and create a mor...
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