Conflict management involves finding mutually beneficial solutions from "summary" of Interpersonal Skills by Marlene Caroselli
Conflict management involves finding mutually beneficial solutions. When conflicts arise, the goal should not be to simply win or come out on top. Instead, the focus should be on finding a resolution that satisfies all parties involved. This approach requires a willingness to listen, communicate openly, and consider the perspectives of others. One key aspect of conflict management is the ability to remain calm and composed in the face of disagreement. Emotions can easily escalate during conflicts, leading to irrational behavior and poor decision-making. By maintaining a level-headed attitude, individuals can approach the situation with a clear mind and work towards a constructive solution. Effective...
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