Conflict management involves resolving disputes in a constructive manner from "summary" of Fundamentals of Management (For B.Com, BBA, BBM and BMS) by J.P. Pathak
Conflict management is a critical aspect of organizational behavior that deals with resolving disputes among individuals or groups within an organization. It is essential to address conflicts in a constructive manner to maintain a positive work environment and foster collaboration among employees. When conflicts are not managed effectively, they can lead to increased tension, decreased productivity, and overall negative impact on the organization.
One of the key elements of conflict management is understanding the root causes of the conflict. By identifying the underlying issues that are fueling the dispute, managers can develop strategies to address them effectively. This requires good communication skills and the ability to listen to all parties involved in the conflict. By actively listening to the concerns and perspectives of others, managers can gain valuable insights into the nature of the conflict and...
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