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Separate people from the problem from "summary" of Getting to Yes by Roger Fisher,William Ury
When dealing with conflicts, it is crucial to always remember that people are involved. Emotions, perceptions, and relationships play a significant role in any negotiation or dispute. Therefore, it is essential to separate the individuals from the problem itself. This means focusing on the issues at hand and not letting personal feelings or biases cloud the judgment. By separating people from the problem, negotiators can better understand the interests and concerns of all parties involved. It allows them to address the root causes of the conflict without getting caught up in personal attacks or defensive behaviors. This approach fosters a more constructive and collaborative environment for reaching a resolution that satisfies everyone's needs. When people feel persona...
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