Avoid making assumptions and ask for clarification when needed from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
When engaging in crucial conversations, it is crucial to avoid making assumptions. Assumptions can stem from our own biases, past experiences, and emotions, leading us to misinterpret the intentions and words of others. These assumptions can quickly escalate a conversation and lead to misunderstandings and conflicts. Therefore, it is essential to approach conversations with an open mind and a willingness to seek clarification when needed. One of the key strategies to avoid making assumptions is to actively listen to the other person. By listening attentively, we can pick up on cues and signals that can help us better understand their perspective. It is important to focus on what the other person is saying, rather than formulating our response in our minds. This allows us to truly grasp ...
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