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Feedback from stakeholders is valuable for process evaluation from "summary" of Gestão de Processos: Pensar, Agir e Aprender by
The feedback provided by stakeholders is crucial for the evaluation of processes within an organization. Stakeholders, including customers, employees, suppliers, and partners, have unique perspectives and insights that can offer valuable information about the effectiveness and efficiency of a process. By gathering feedback from these individuals, organizations can gain a deeper understanding of how their processes are functioning and identify areas for improvement. Stakeholder feedback can provide real-world insights that may not be apparent through internal evaluations alone. For example, customers can offer feedback on the quality of products or services, the ease of doing business with the organization, and their overall satisfaction with the process. Employees, on the other hand, can provide insights into the practicality of a process, its impact on their workflow, and any challenges they may be facing in its implemen...
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