Build trust with customers from "summary" of Chief Customer Officer 2 by Jeanne Bliss
Building trust with customers is the foundation of successful customer experience. Trust is earned through consistent and reliable interactions with customers over time. It is about delivering on promises, being transparent, and always putting the customer's needs first. Trust is not something that can be built overnight, it requires ongoing effort and dedication. One key aspect of building trust with customers is being honest and transparent in all interactions. Customers appreciate honesty and value companies that are upfront about their products and services. When a company is honest with its customers, it shows that they can be trusted to deliver on their promises. Another...
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