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Explore the underlying issues of the conversation from "summary" of Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen
When engaging in a difficult conversation, it is crucial to delve beneath the surface and explore the underlying issues at play. These underlying issues are often the root cause of the conflict or tension, and by addressing them directly, we can work towards a more meaningful resolution. By exploring the underlying issues of the conversation, we are able to gain a deeper understanding of the motivations, fears, and concerns that are driving the conflict. This allows us to move beyond the surface-level arguments and focus on the core issues that need to be addressed. Furthermor...
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