Nonverbal cues are just as important as spoken words from "summary" of Communicate with Quality by Marlene Caroselli
Nonverbal cues play a crucial role in communication. They are often overlooked or underestimated, but they can convey just as much information as spoken words. In fact, some studies suggest that up to 93% of communication is nonverbal. This includes facial expressions, gestures, posture, eye contact, and even tone of voice. When we communicate, we are not just exchanging words; we are also sending and receiving signals through our body language. For example, a smile can indicate friendliness and openness, while crossed arms may suggest defensiveness or resistance. These nonverbal cues can either reinforce or contradict the spoken message, leading to confusion or misunderstandings if not aligned. In some cases, nonverbal cues can even carry more weight than spoken words. For instance, a firm handshake can convey confidence and professionalism, while a weak handshake may imp...
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