Summary of Difficult Conversations

Written by Douglas Stone, Bruce Patton, and Sheila Heen, Difficult Conversations is a practical guide providing strategies to help navigate tough conversations. The book discusses three fundamental questions: What happened?; Feelings; and What should we do? It covers key topics such as how to confront a colleague, how to deal with seemingly irrational people, and how to reach a mutually beneficial outcome. Additionally, the authors provide tools to recognize and manage strong emotions, to build self-awareness and psychological skills, and to constructively resolve conflicts. This book is invaluable to anyone who wants to learn how to successfully manage difficult conversations.