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Avoid falling into silence or violence during tough discussions from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When faced with tough discussions, it is important to steer clear of two common pitfalls: silence and violence. Silence refers to holding back your thoughts and feelings, while violence involves pushing your opinions aggressively onto others. Both reactions can hinder effective communication and resolution. Silence often stems from a fear of speaking up and rocking the boat. People may choose to remain quiet to avoid conflict or protect their image. However, staying silent can lead to buried resentment and unresolved issues. It is crucial to find a balance between speaking your truth and listening to others with an open mind. On the other hand, violence can manifest in various ways, such as raising your voice, making personal attacks, or dominating the...
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