Avoid using aggressive or passiveaggressive language during crucial conversations from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
During crucial conversations, it is important to avoid using aggressive or passive-aggressive language. When tensions are high and emotions are running rampant, it may be tempting to lash out or use subtle digs to convey your point. However, this will only escalate the situation and make it more difficult to reach a resolution. Instead, it is crucial to remain calm and composed, choosing your words carefully to ensure that your message is conveyed effectively without causing harm or offense. Aggressive language can come across as confrontational and hostile, putting the other person on the defensive. This can lead to a breakdown in communication and hinder any ch...
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