Use specific examples to clarify concerns from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Let's dive into the concept of using specific examples to clarify concerns. When we are faced with a crucial confrontation, it is essential to be as clear and specific as possible about the behavior that is causing the issue. Simply stating that someone's behavior is unacceptable is not enough to bring about meaningful change. By providing concrete examples of the behavior in question, we can help the other person understand exactly what they are doing wrong and why it is a problem. For example, instead of saying, "You are always late to our meetings," it would be more effective to say, "In our last three meetings, you arrived at least 15 minutes after the scheduled start time." By providing specific instances of the behavior, we can paint a clear picture for the other person and help them see the impact of their actions. Using specific examples also helps to prevent misunderstandings or misinterpretations. ...
Similar Posts
Show genuine interest in others
To truly connect with others, you must show a genuine interest in them. This means actively listening to what they have to say,...
Highlight the benefits of an idea to make it stick
To make an idea stick, it's not enough to simply present it; you must also highlight its benefits. By doing so, you give people...
Show respect and consideration for others' boundaries and preferences
Respecting others' boundaries and preferences means that you acknowledge and honor the limits that people set for themselves. I...
Emotional intelligence plays a role in communication
Emotional intelligence is a critical component of effective communication. It is the ability to recognize and understand emotio...
Be open to receiving feedback from your team
When we encourage our team members to offer us feedback, we are not only inviting them to help us improve our performance, but ...
Foster a strong and positive relationship with your child
To have a strong and positive relationship with your child, it is important to spend quality time with them. This means setting...
Acknowledge people's feelings and emotions
When talking to people, it is essential to acknowledge their feelings and emotions. This means that you should show understandi...
Use communication to inspire and motivate others
Communication is a powerful tool that can be used to inspire and motivate others. When we communicate effectively, we are able ...
Foster a sense of connection and belonging
To truly connect with others, we must create an environment where they feel a strong sense of belonging. This involves creating...
Accurate language use builds credibility
The way in which we use language in business and professional contexts plays a crucial role in establishing our credibility. Wh...