Emotional intelligence plays a role in communication from "summary" of Skill in Communication by David D. Acker
Emotional intelligence is a critical component of effective communication. It is the ability to recognize and understand emotions in oneself and others, and to use this awareness to manage one's behavior and relationships. When it comes to communication, emotional intelligence can have a significant impact on how messages are sent and received. First and foremost, emotional intelligence allows individuals to better understand their own emotions and how they may be affecting their communication. By being aware of their feelings, they can more effectively express themselves and avoid misunderstandings. Additionally, emotional intelligence enables individuals to empathize with the emotions...
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