Summary of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior is a book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler that provides readers with a comprehensive guide to mastering the skills needed to effectively confront difficult situations. The book highlights the impact of crucial conversations on organizational performance and personal relationships and provides readers with the tools to prepare, initiate, and manage these conversations. It further explores how to handle the emotions that arise during such conversations, as well as how to repair relationships after a confrontation. Additionally, the book looks at how to transform crucial conversations into productive resolutions. Finally, the book offers real-world examples to illustrate how to apply its lessons.