Designers should be empathetic and compassionate in their approach from "summary" of Change by Design by Tim Brown
Designers must engage with their users on a deep level, understanding their needs, desires, and challenges. By being empathetic and compassionate, designers can truly grasp the human aspects of a problem and develop solutions that are meaningful and effective. Empathy allows designers to see the world from the user's perspective, gaining insights that may not be apparent through traditional research methods. Compassion, on the other hand, encourages designers to care about the well-being of the people they are designing for. This care can drive designers to create solutions that not only meet functional needs but also enhance the overall quality of life for users. By approaching design with empathy and compassion, designers can create products and services that truly resonate with people on an emotional le...
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