Nonverbal cues are important in listening from "summary" of You're Not Listening by Kate Murphy
Nonverbal cues play a crucial role in communication and are often overlooked in conversations. These cues, which include facial expressions, body language, tone of voice, and eye contact, provide valuable information about a person’s emotions, intentions, and attitudes. In fact, research shows that nonverbal cues can convey more meaning than words themselves. By paying attention to these cues, listeners can gain a deeper understanding of what is being communicated and develop stronger connections with others. When we listen, we tend to focus on the words being spoken and may miss out on important nonverbal signals. However, these cues can reveal a person’s true feelings and thoughts, even when their words say otherwise. For example, someone may say they are fine, but their body language and tone of voice may indicate otherwise. By being attuned to these nonverbal cues, listeners ...
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