Emotional intelligence plays a critical role in effective communication from "summary" of Effective Communication Skills by Angelina Zork
Effective communication is not just about the words we use or the way we deliver our message; it also involves understanding emotions and being able to manage them effectively. This is where emotional intelligence comes into play, as it allows individuals to recognize, understand, and regulate their own emotions, as well as those of others. When we have a high level of emotional intelligence, we are better able to empathize with others, which is crucial in communication. By being able to put ourselves in someone else's shoes, we can understand their perspective and respond in a way that is respectful and considerate. This helps to build trust and rapport with the other person, making it easier to communicate effectively....
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