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Building trust is key in successful communication from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
Trust is the foundation of successful communication. Without trust, our messages can be misunderstood or disregarded. When we have trust in our communication partners, we are more likely to listen attentively, be open to new ideas, and collaborate effectively. Trust allows us to speak honestly and openly, knowing that our words will be received with respect and understanding. Building trust takes time and effort. It requires us to be reliable, consistent, and transparent in our interactions. When we consistently deliver on our promises and act with integrity, we demonstrate our trustworthiness to others. Trust is a two-way street; it requires both parties to be willing to be vulnerable and honest with each other. Trust is fragile and can easily be broken. A single act...
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