Clear communication and transparency are essential in preventing burnout from "summary" of The Truth About Burnout by Christina Maslach,Michael P. Leiter
In our research on burnout, we have consistently found that clear communication and transparency play a crucial role in preventing this harmful phenomenon. When individuals feel that information is being withheld from them or that communication is vague or inconsistent, they are more likely to experience feelings of disengagement, frustration, and ultimately burnout. One of the key factors contributing to burnout is a lack of clarity around expectations and responsibilities. When employees are unsure about what is expected of them or how their performance will be evaluated, they may become anxious, stressed, and overwhelmed. This uncertainty can lead to a sense of helplessness and a loss of motivation, ultimately resulting in burnout. Moreover, when there is a lack of transparency in the workplace, employees may feel that they are not being treated fairly or that important decisions are being made behind closed doors. This can breed feelings of mistrust, resentment, and disillusionment, all of which are detrimental to employee well-being and engagement. On the other hand, when communication is open, honest, and consistent, employees are more likely to feel valued, respected, and included. They are better able to understand their role within the organization and how their contributions align with the larger goals of the company. This clarity helps to foster a sense of purpose, autonomy, and control, which are all protective factors against burnout. In sum, clear communication and transparency are not just nice-to-have qualities in a healthy work environment – they are essential for preventing burnout. By ensuring that information is shared openly and honestly, organizations can help to cultivate a culture of trust, respect, and collaboration that supports employee well-being and reduces the risk of burnout.
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