Listen to your customers' feedback from "summary" of The New Relationship Marketing by Mari Smith
One of the most important aspects of building strong relationships with your customers is to truly listen to what they have to say. It's not enough to simply hear their feedback – you need to actively listen and take their comments to heart. This means paying attention to both what is being said and how it is being said. When customers feel like their feedback is being heard and valued, they are more likely to continue doing business with you. They want to know that their opinions matter and that you are willing to make changes based on their input. By listening to your customers' feedback, you can gain valuable insights into what is working well and what needs improvement in your business. In order to effectively listen to your customers, you need to create opportunities f...
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