Embrace the discomfort of difficult conversations from "summary" of The Making of a Manager by Julie Zhuo
Difficult conversations are an inevitable part of being a manager. They can be uncomfortable, challenging, and sometimes even downright unpleasant. However, it is crucial for a manager to embrace these difficult conversations rather than avoid them. Avoiding difficult conversations may seem like the easier route in the short term, but in the long run, it can lead to greater problems. By avoiding difficult conversations, managers are not addressing issues that need to be resolved, which can fester and grow into bigger problems down the line. Embracing difficult conversations means facing them head-on, even when it is uncomfortable. It requires a manager to be honest, direct, and empathetic when addressing sensitive issues with their team members. It also involves being open to feedback and willing to listen to different perspectives. Difficult conversations can be about a variety of topics, such as performance issues, conflicts within the team, or personal matters affecting work. Regardless of the topic, it is essential for a manager to approach these conversations with a clear intention to address the issue constructively and find a resolution. Embracing difficult conversations also involves being prepared and setting the right tone for the conversation. This may include planning out what needs to be discussed, choosing the right time and place, and being mindful of one's own emotions and reactions during the conversation.- Embracing the discomfort of difficult conversations is a necessary skill for a manager. It requires courage, empathy, and a willingness to address issues head-on for the greater good of the team and the organization. By mastering this skill, a manager can build stronger relationships, foster a culture of open communication, and drive positive change within their team.
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