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Emotional intelligence enhances communication from "summary" of Comunicação no ambiente de trabalho by Symon Hill
Emotional intelligence plays a crucial role in enhancing communication within the workplace. This concept refers to the ability to recognize and manage one's own emotions, as well as the emotions of others. When individuals possess high levels of emotional intelligence, they are better equipped to navigate complex social interactions and communicate effectively with their colleagues. By being in tune with their own emotions, individuals can better understand how their feelings may impact their communication style. They can regulate their emotions to ensure that they express themselves clearly and respectfully in various workplace situations. Additionally, individuals with high emotional intelligence are better able to empathize with their colleagues, which allows them to communicate in a more compassionate and understanding manner...
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