Validate the speaker's feelings from "summary" of The Lost Art of Listening by Michael P. Nichols
Validating the speaker's feelings means acknowledging and accepting their emotions as real and important, regardless of whether you agree with them or not. It involves showing empathy and understanding towards the speaker, even if their feelings seem irrational or exaggerated to you. By validating their feelings, you are communicating that you hear them, you care about their emotions, and you are willing to listen without judgment. When you validate someone's feelings, you create a safe space for them to express themselves honestly and openly. This can help build trust and strengthen your relationship with the speaker. It also encourages them to continue sharing their thoughts and emotions with you, knowing that you will listen and respect their feelings. Validation does not mean you have to agree with the speaker or pretend to feel the same wa...
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