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Empathy plays a significant role in successful communication from "summary" of O Poder Da Comunicação Eficiente by Editora Prosperar
Effective communication is an essential skill in both personal and professional relationships. It involves not only expressing oneself clearly but also understanding others' perspectives. This is where empathy comes into play. Empathy is the ability to put oneself in someone else's shoes and see the world from their point of view. It allows us to connect with others on a deeper level and build trust and rapport. When we practice empathy in communication, we show that we care about the other person's feelings and experiences. This creates a sense of mutual respect and understanding, which is crucial for successful communication. By listening actively and showing genuine interest in what the other person has to say, we can create ...
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