Good leaders listen actively and empathetically from "summary" of The Leadership Challenge by James M. Kouzes,Barry Z. Posner
Active and empathetic listening is a critical skill that all successful leaders must possess. When leaders actively listen, they demonstrate a genuine interest in what others have to say. They pay attention to both verbal and nonverbal cues, making the speaker feel valued and respected. By listening empathetically, leaders are able to understand the emotions behind the words. They show compassion and empathy towards others, creating a supportive and inclusive environment. This type of listening goes beyond just hearing the words spoken - it involves understanding the speaker's perspective and feelings. Active and empathetic listening als...
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