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Creating a culture of empathy starts from the top from "summary" of The Empathy Edge by Maria Ross
Leadership sets the tone for how employees are expected to behave and interact with one another. When leaders demonstrate empathy in their actions and decisions, it sends a clear message to the rest of the organization that empathy is valued and expected. Employees are more likely to follow the example set by their leaders, so it is crucial for leaders to model empathetic behavior. Leaders who prioritize empathy create a safe and inclusive environment where employees feel heard, understood, and valued. This, in turn, fosters trust and collaboration among team members. When employees feel that their leaders care about their well-being, they are more engaged and motivated to contribute their best work. This leads to higher levels of productivity and innovation within the organization. Empath...
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