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Compassion fosters trust and loyalty in business from "summary" of The Empathy Edge by Maria Ross
In business, compassion is not just a nice-to-have trait; it is a critical component that can make or break your relationships with customers, employees, and partners. When you demonstrate compassion in your interactions, you show that you care about the well-being of others, not just about your bottom line. This emotional connection builds trust, which is the foundation of any successful business relationship. When people feel that you genuinely care about them, they are more likely to trust you and be loyal to your brand. Trust is the currency of business, and without it, you will struggle to retain customers and attract new ones. Compassion is the key to earning that trust because it shows that you are not just in it for yourself; you are in it to make a positive impact on others. Loyalty is another cr...
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