Use "And" instead of "But" to keep the conversation flowing from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
The concept of using "And" instead of "But" to keep the conversation flowing is a key communication strategy emphasized in Crucial Conversations. When we use the word "but" in a conversation, we tend to negate everything that was said before it. This can make the other person defensive and shut down the flow of communication. On the other hand, using the word "and" allows us to acknowledge the other person's perspective while also adding our own thoughts. For example, instead of saying, "I hear what you're saying, but I disagree," we can say, "I hear what you're saying, and I have a different perspective." This simple chang...
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