Summary of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Crucial Conversations: Tools for Talking When Stakes are High is a book written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler that teaches readers how to handle difficult conversations in personal and professional settings. The book outlines the skills needed to help people stay in control of highly emotional conversations, such as having open conversations where each person’s views are heard and understood, as well as remaining cool while calming the other person’s fears and defensiveness. The book also teaches the reader how to recognize the signs of a crucial conversation and how to master the necessary listening and speaking skills to improve communication and resolution of issues. Crucial Conversations discusses how to prevent conflicts from escalating and how to find common ground even when strong opposing views clash. Throughout the book, examples are provided of how the skills can be used to maintain relationships, build trust and create a sense of community.