Master your emotions and avoid reacting defensively from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette
When engaging in crucial conversations, it is important to master your emotions and avoid reacting defensively. This means taking control of your emotions and not allowing them to dictate your reactions. When we react defensively, we tend to become closed off, defensive, and argumentative. This can lead to escalating tensions and hindering productive communication. By mastering your emotions, you are better able to stay calm, composed, and rational during crucial conversations. This allows you to listen actively, understand th...
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