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Focus on building trust and rapport with others from "summary" of Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler by QuickRead,Alyssa Burnette

When engaging in crucial conversations, it is important to focus on building trust and rapport with others. This foundation is essential for creating an open and honest dialogue where all parties feel heard and valued. Building trust involves demonstrating integrity, authenticity, and reliability in your interactions. By consistently following through on your commitments and being transparent in your communication, you can establish trust with others. Rapport, on the other hand, involves creating a sense of connection and understanding with the other person. This can be achieved through active listening, empathy, and showing genuine interest in the other pe...
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    Summary of Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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