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Ask openended questions to gather information from "summary" of Never Split the Difference by Chris Voss,Tahl Raz
To truly understand the other party's perspective and motivations, it is crucial to ask open-ended questions that encourage them to share information freely. These types of questions do not have a simple yes or no answer, but rather require the other person to elaborate and provide more insight into their thoughts and feelings. By asking open-ended questions, you create a space for the other party to express themselves openly and honestly, which can lead to uncovering valuable information that may not have been revealed otherwise. Open-ended questions also allow you to gather more detailed and nuanced information that can help you better understand the other party's needs, desires, and concerns. This deeper level of understandin...
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