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Recognize when safety is at risk and take corrective action from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to be aware of the signs that safety may be at risk. This involves paying attention to both verbal and nonverbal cues that indicate discomfort or defensiveness in the other person. These cues could include sudden changes in tone of voice, body language, or facial expressions that suggest the person is feeling threatened or unsafe. Recognizing when safety is at risk is only the first step. Once you have identified that the other person may be feeling unsafe, it is crucial to take corrective action to address the situation. This could involve ackn...
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