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Evaluating metrics helps track the success of experiences from "summary" of Mapping Experiences by James Kalbach
When it comes to mapping out experiences, it is essential to have a way to measure their success. This is where evaluating metrics plays a crucial role. By setting up specific metrics to track, you can gain valuable insights into how well your experiences are performing. These metrics can vary depending on the goals and objectives of the experience, but they all serve the same purpose: to provide data that can be used to make informed decisions. Metrics help you understand what is working well and what needs improvement within the overall experience. For example, you may track metrics such as user satisfaction, task completion rates, or conversion rates to gauge the success of a particular experience. By analyzing these metrics over time, you can identify patterns and trends that can help yo...
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