Listen actively and empathetically from "summary" of Instant Influence by Michael V. Pantalon
Active listening involves truly engaging with what the other person is saying. It means focusing completely on their words, without thinking about your response or waiting for your turn to speak. This type of listening requires concentration and effort. You must resist the temptation to interrupt or finish the other person's sentences. Instead, allow them to express themselves fully without any interruptions. This shows respect for their thoughts and feelings. Empathetic listening goes a step further than active listening. It involves not only hearing what the other person is saying but also understanding how they feel about it. Empathy requires you to put yourself in the other person's shoes and see things from their perspective. This means recognizing their emotions, even if you don't agree with their point of view. Demonstrating empathy shows the other person that you care about their well-being and are committed to understanding the...
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