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Acknowledge their emotions from "summary" of Getting to Yes by Roger Fisher,William Ury
When dealing with difficult situations where emotions are running high, it is essential to recognize and acknowledge the other party's emotions. By doing so, you are showing empathy and understanding, which can help build rapport and trust. Acknowledging emotions does not mean you have to agree with the other party's feelings or give in to their demands. It simply means you are acknowledging their perspective and showing that you are listening. This can help de-escalate the situation and create a more conducive environment for finding a mutually ...
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