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Providing feedback helps improve communication skills from "summary" of English Communication for Social and Human Services by Mary Ellen Toffle

Feedback plays a crucial role in enhancing one's communication skills. When individuals receive feedback on their communication, they gain valuable insights into their strengths and areas for improvement. This feedback serves as a guide for individuals to refine their communication style and become more effective communicators in various social and human service settings. By providing feedback, individuals can identify patterns in their communication that may hinder effective interaction. For example, feedback may highlight instances where individuals tend to use jargon or complex language that is not easily understood by others. With this awareness, individuals can make a conscious effort to simplify their language and ensure that their message is clear and concise. Furthermore, feedback helps individuals become more aware of their nonverbal cues and how they may impact communication. For instance, feedback may point out that an individual tends to avoid eye contact or fidget during conversations, which can be perceived as disinterest or lack of confidence. By addressing these nonverbal behaviors, individuals can convey attentiveness and professionalism in their interactions. Moreover, feedback provides individuals with an opportunity to practice active listening and empathy in their communication. Through feedback, individuals can learn to reflect on their listening skills and identify areas where they can improve, such as paraphrasing to confirm understanding or asking clarifying questions to demonstrate empathy. These skills are essential in building rapport and trust with clients and colleagues in social and human service contexts.
  1. Feedback is a valuable tool for individuals to enhance their communication skills in social and human service settings. By receiving constructive feedback, individuals can gain valuable insights into their communication patterns, nonverbal cues, active listening skills, and empathy. This awareness allows individuals to make intentional changes to their communication style, ultimately becoming more effective communicators in their professional roles.
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English Communication for Social and Human Services

Mary Ellen Toffle

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