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Be willing to apologize and make amends when necessary from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When things go wrong in a crucial conversation, it's important to acknowledge our role in the situation. This means being willing to apologize and make amends when necessary. Apologizing is not a sign of weakness, but rather a sign of strength and maturity. It shows that we take responsibility for our actions and care about the impact they have on others. Making amends goes beyond just saying sorry; it involves taking concrete actions to repair the damage that has been done. This may involve making restitution, correcting mistakes, or changing our behavior to prevent similar issues from arising in the future. By making amends, we demonstrate our commitment to learning and growing from our mistakes. However, apologizing and making amends can be difficult, especially when our pride and ego get in the way. It requires humility and a willingness to admit when we are wrong. It also requires empathy and understanding towards the ...
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