Use "I" statements to take ownership of your feelings from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When you use "I" statements, you are taking ownership of your feelings. This means expressing your emotions and thoughts in a way that clearly communicates your perspective without blaming or accusing others. By using "I" statements, you are acknowledging your role in the situation and avoiding defensiveness or aggression. This approach allows for open and honest communication, fostering understanding and connection between individuals. When you say "I feel upset when you raise your voice at me", you are expressing your emotions without placing blame on the other person. This helps to create a safe space for dialogue and encourages the other person to listen and respond empathetically. By taking ownership of your feelings,...
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