Avoid interrupting the other person during the confrontation from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaged in a crucial confrontation, it is crucial to refrain from interrupting the other person during the conversation. Interrupting can prevent the other person from fully expressing themselves and can lead to misunderstandings or escalation of emotions. By allowing the other person to speak without interruption, you demonstrate respect for their perspective and create a space for open communication. Interrupting can be perceived as a form of disrespect or disregard for the other person's thoughts and feelings. It can make the other person feel invalidated, unheard, or unimportant. This can hinder the effectiveness of the conversation and make it more difficult to reach a resolution. By actively listening and allowing the other person to speak without interruption, you show that you value their input and are willing to engage in a ...
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