Avoid blaming or accusing language from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When we find ourselves in a crucial confrontation, it can be all too easy to resort to blaming or accusing language. This type of language often puts the other person on the defensive, making it harder to have a productive conversation. Instead of pointing fingers and assigning blame, it is more effective to focus on the facts and the impact of the other person's actions. By avoiding blaming or accusing language, we can keep the conversation focused on the behavior that needs to change, rather than getting caught up in personal attacks. This can help the other person to see the situation more objectively and be more open to finding a solution. When we use blaming or accusing language, we run the risk of escalating the con...
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