Quality communication begins with active listening from "summary" of Communicate with Quality by Marlene Caroselli
Active listening is the cornerstone of effective communication. It is the process of fully engaging with a speaker by giving them our undivided attention and focusing on what they are saying. When we actively listen, we are not only hearing the words being spoken, but we are also paying attention to the speaker's tone, body language, and emotions. This level of attentiveness allows us to truly understand the message being conveyed and respond appropriately. By practicing active listening, we demonstrate respect for the speaker and create a supportive environment for open communication. This encourages the speaker to share their thoughts and feelings more freely, leading to a deeper connection and a more meaningful exchange of ideas. Active listening also helps to build trust and rapport, as it shows that we value the speaker's perspective and are willing to engage with them on a meaningful level. ...
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