Practice active listening to truly understand the person's perspective from "summary" of Coach the Person, Not the Problem by Marcia Reynolds
To truly understand someone's perspective, you must be willing to engage in active listening. This means more than just hearing the words that are spoken. Active listening involves paying attention to not only what is said, but also how it is said. It requires you to tune in to the speaker's tone of voice, body language, and overall emotional state. By practicing active listening, you demonstrate to the other person that you are fully present and engaged in the conversation. This can help to build trust and rapport, as the speaker feels heard and understood. In order to practice active listening effectively, you must resist the urge to jump in with your own opinions or solutions. Instead, focus on being fully present in the moment and giving the speaker...
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