Validate the other person's feelings without conceding your position from "summary" of Verbal Judo by George J. Thompson,PhD
When you find yourself in a situation where the other person is upset or emotional, it can be tempting to immediately try to defend your position or prove them wrong. However, this approach often leads to further conflict and frustration. Instead, it is important to first acknowledge and validate the other person's feelings. This does not mean that you have to agree with them or give in to their demands. It simply means showing empathy and understanding towards their emotions. By validating the other person's feelings, you are showing them that you are listening and that you care about how they are feeling. This can help de-escalate the situation and make the other person more willing to listen to your perspective. It also helps to build rapport and trust, which are essential for effective communication and conflict resolution. One way to validate the other person's feelings is to use reflective listening techniques. This involves repeating back what the other person has said in your own words, while also acknowledging the emotions they are experiencing. For example, you could say something like, "It sounds like you are feeling really frustrated about this situation, and I can understand why that wou...
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