Maintain a calm and respectful demeanor during confrontations from "summary" of Verbal Judo by George J. Thompson,PhD
To effectively navigate confrontations, it is crucial to maintain a composed and respectful attitude. This demeanor serves as a powerful tool in diffusing tense situations and de-escalating potential conflicts. By staying calm and collected, you are better equipped to think rationally and respond thoughtfully to the other party. This approach demonstrates maturity and professionalism, earning you respect and credibility in the eyes of others. When faced with a confrontation, it is natural to experience emotions such as anger, frustration, or defensiveness. However, allowing these emotions to dictate your behavior can often exacerbate the situation and lead to further conflict. Instead, by staying level-headed and composed, you can maintain control over your responses and prevent the confrontation from escala...
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