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Build strong relationships with customers to drive longterm loyalty from "summary" of The Sales Acceleration Formula by Mark Roberge
To drive long-term loyalty, it is crucial to build strong relationships with customers. This involves more than just making a sale; it requires understanding the customer's needs and providing ongoing support and value. By focusing on developing relationships rather than simply closing deals, sales teams can create a loyal customer base that will continue to support the business over time. One way to build strong relationships with customers is by providing exceptional customer service. This means being responsive to inquiries and concerns, and going above and beyond to ensure that customers are satisfied with their experience. By consistently delivering outstanding service, sales teams can show customers that they are valued and appreciated, which can help to foster long-term loyalty. Another important aspect of building strong relationships w...
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